Enterprise asset and facilities management systems don't keep business hours, and neither does our support desk. TISS provides 24×7 managed support across Maximo, TRIRIGA, MREF, and the infrastructure they run on, with tiered SLAs matched to issue severity.
Our support model combines a global helpdesk with proactive monitoring, so many issues are caught and resolved before they're ever reported by a user.
Response and resolution times matched to issue severity, from critical outages to minor requests.
Infrastructure and application monitoring that flags issues before users notice.
Follow-the-sun support coverage across time zones.
Post-incident review and remediation to prevent recurrence.
We review your current environment, requirements, and constraints before proposing an approach.
Solution architecture, timeline, and resourcing are defined and agreed before any build work starts.
Configuration, development, and integration work, with regular checkpoints and UAT cycles.
Cutover, training, and a transition into ongoing support so the solution keeps delivering value.
Talk to our engineering team about your requirements — we'll respond within one business day.
