IBM TRIRIGA manages some of the most operationally critical data in an organization — leases, space, capital projects, and facility operations. TISS provides dedicated TRIRIGA support so administrators and end users always have an expert to call on.
Our support desk handles everything from user access issues and report troubleshooting to workflow (BPM) debugging and performance tuning, backed by SLA-based response times.
User management, security groups, and day-to-day platform administration.
Troubleshooting and refinement of TRIRIGA's business process workflows.
Proactive monitoring of application and database performance to prevent slowdowns.
Tiered ticketing with defined response and resolution timeframes.
We review your current environment, requirements, and constraints before proposing an approach.
Solution architecture, timeline, and resourcing are defined and agreed before any build work starts.
Configuration, development, and integration work, with regular checkpoints and UAT cycles.
Cutover, training, and a transition into ongoing support so the solution keeps delivering value.
Talk to our engineering team about your requirements — we'll respond within one business day.
